Where's my order?
You can check the status of your order by clicking HERE.
How do I change or cancel my order?
We fulfill and ship all orders as quickly as possible. Usually, they are shipped within the same day if payment is received before 4:30 PST. To cancel or change an order, please call us at 888-754-3311 to ensure we do not ship the product. If the order was placed more than 24 hours ago, it's likely that your item(s) shipped already. Please visit our returns page, and we will refund you after we receive the returned item.
What is your return policy?
SlideBelts accepts returns for unused, unaltered, and undamaged items for a full refund within 45 days of the original purchase. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We'll always do our best to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with us as well.
Please visit our returns page to begin the return process. Once your return has been authorized, please mail the unwanted item back to us at the following address:
4818 Golden Foothill Parkway
El Dorado Hills, CA 95762
You may use the same packaging it arrived in, or you may use any other box or padded envelope. If we have made a mistake on your order, we cover all shipping costs for returns, otherwise you will be responsible for paying all shipping costs associated with returning the item. We will refund you as soon as we receive your item, and the credit will automatically be applied to your original method of payment. Shipping costs are non-refundable.
What is your exchange policy?
We offer free exchanges within the U.S. for any problems that may come up when you first receive your belt or any of our other products. These issues include: us accidentally shipping you the wrong product (it is rare, but we are not perfect), product defects and if you simply see the order and change your mind. We DO NOT offer free exchanges for belts that have been worn and/or damaged by the user. This includes normal wear and tear, weight gain, and further modification beyond the initial fitting. To exchange your product please see “How do I exchange an item?”
How do I exchange an item?
To exchange your belt or another product, please send an email to firstname.lastname@example.org with the following two pieces of information (Order # and the Item you need to exchange).
Your order number can be located in the order confirmation email that was sent once you completed your purchase. Search SlideBelts in your email provider and this should pop up.
Orders placed on SlideBelts.com should be a 5 digit number: XXXXX
Orders from Ebay.com should be a 3 or 4 digit number: XXX or XXXX
Orders purchased on Amazon.com should be a number formated like this: XXX-XXXXXXX-XXXXXXX
If you DO NOT have an order number, please submit your home address instead.
The item you need to exchange.
For leathers, please supply the color of the leather. Example: Dark Mocha Brown.
For buckles, please supply the name of the buckle you bought. Example: Gunmetal buckle.
Below is an EXAMPLE email of someone who sent us an email for an exchange.
Hi SlideBelts, My name is Jeff and I cut my belt too short. Can I exchange it? My order number is #34159. I bought a Dark Mocha Brown leather and cut it too short. Thank you. U guyz rock! SlideBelts 4ever! -Jeff
Don't worry, if you're missing some of the above information, we can still help you. Following the above guidelines will only decrease the amount of time required to help you with your request.
What is your warranty?
We stand behind our belts and would like every guest to be happy with their SlideBelts experience. In keeping with this goal, we offer a one-year limited warranty on all belts. Within this time frame, the warranty covers any defects in materials and workmanship. Warranty replacements will be shipped free of charge within the continental U.S. If you have any problems with your SlideBelts purchase and are not sure if the issue is covered by the warranty, please contact us at email@example.com. We're happy to assist you in any way we can.
This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation, or further size modification. For those types of issues, additional straps and buckles can be purchased separately HERE.
What does it mean that SlideBelts is a "Google Trusted Store?"
SlideBelts was recently selected to join the Google Trusted Stores program because we've demonstrated a track record of on-time shipping and excellent guest service.
You will see a Google Trusted Store badge on our website that you can click on for more information.
Because we are a Google Trusted Store, you have the option to select free purchase protection from Google. We pride ourselves on our superb guest service; however, in the (very) unlikely event that there is an issue with your order that we cannot resolve, you can request Google’s help. Google will then work with us and you to address the issue. Google offers up to $1,000 of free purchase protection for eligible purchases.
What is a SlideBelts brand ratchet belt?
It is a high-quality belt that allows you to freely adjust the waist size without the limitation of holes. Instead of holes, SlideBelts have multiple notches which are intricately sewn onto the inside of the belt. The buckle has an auto-locking lever that catches these notches or “teeth” and secures the belt at the desired length. This gives you over 30 precise sizing options. To release the belt, you simply lift up on the buckle frame and you slide the belt off. Measurements are visible on the underside of our belts as a guideline for waistband sizes. Thus, all SlideBelts can be trimmed to your ideal length.
What is the difference between Full Grain Leather and Top Grain Leather?
Full Grain leather is the most durable and strongest of leathers. Full Grain comes from the very top layer of the hide, just below the hair, and contains all of the tightly-packed grain. Therefore, natural marks, scrapes, and scars are occasionally visible in the leather. Also, Full Grain leather will develop a rich patina as it ages. This is more obvious with lighter belt colors. The color will acquire more dimension and beauty as you handle it. In comparison, Top Grain will not develop a patina. Top Grain leather is the second-highest quality leather you can find. It is split from the top layer of the hide and then sanded. Top Grain is more durable and stronger than Genuine, but not quite as durable as Full Grain. Also, Top Grain is slightly softer in comparison to our Full Grain leathers.
What are your buckles made of?
The base metal of our buckles is a Zinc alloy. If you want to get technical, the alloy meets the chemistry requirements of UNS-Z-33520 for a Zinc Alloy 3 (AG40A). If you don't want to look up the material data sheet for that, it's mostly Zinc (~95%), with ~3-4% Aluminum and a whole bunch of other metals making up the remainder.
Are your buckles interchangeable?
Our buckles are interchangeable (each buckle works with each leather), though we do not recommend changing buckles every single day, as this wears down on the leather much faster.
Do your buckles contain nickel?
Yes, our buckles have nickel plating.
How wide are your belt straps?
At the moment, all of our belt straps are 1-1/4" (1.25 inches or 3.2 cm) wide. This width fits comfortably in most pant loops.
What is your sizing guide?
Each belt includes instructions for cutting your belt to the correct length. On the back you will see sizes: 30", 32", 34",etc. Please cut two inches above your waist size. For example. If you are 32" you will cut at 34".
What is Custom: up to 48”?
Uncut, the leather strap is made for sizes up to a 48” waist size. Of note, our black and mocha brown genunine leather belts fit up to a 44" waist size. All of our belts are meant to be cut to fit your exact size. Cutting directions are included, and the sizing guide is embossed on the back of the leather.
My belt is too long, what do I do?
Each of our leathers is sent out full-length for a size 48" waist, with the exception of our black and mocha brown genuine leather belts. Black and mocha brown genuine leather belts fit up to a 44" waist size. All of our belts are meant to be cut down, so don't worry! A pair of kitchen scissors should be able to do the trick. There are embossed markings on the back to help show you where to make the initial cut. Your belt comes with a sizing guide explaining which marking you should cut at for a given size. If your belt is still a little long after you make your first cut, follow these steps:
Take off the buckle.
Measure 1/2" from the edge where the buckle was attached.
Cut the leather where you measured.
Optional - You can use some sewing scissors to trim any loose threads down.
Put the buckle back on.
Try the belt on.
If the belt is still too long, please repeat 1-6 again.
If you cut too much off, please see "What is your Exchange Policy?" under Orders questions.
I need a size 50”, is there any way to get that?
The full length of our leathers is 55 inches (140 cm), with the exception of our black and mocha brown genuine leather belts. Black and mocha brown genuine leather belts fit up to a 44" waist size and are 51 inches (130 cm). If you need a larger size, we unfortunately do not offer a longer leather at the moment.
I bought a gift card, where is it?
All gift cards are actually a code that will be emailed to you at the email address you provided at checkout. You will not receive a physical copy.
Where do I find discount codes?
The most common place to find Discount Codes is our Newsletters. If you create an account with our website, you are given the option to opt-in for the Newsletter. We only use this to announce new products or offer discounts, NEVER spam. You can sign up HERE.
Where else can I buy a SlideBelts belt?
We're working to expand our retail presence at physical locations. You can check out a list of current locations HERE.
How can I submit an idea to SlideBelts?
We highly value your feedback regarding our existing products. To provide feedback please refer to the “Get in Touch” information above. However, we do not accept unsolicited ideas, including ideas for new products, product improvements, new product names, or advertising campaigns. For more information regarding our feedback and idea submission policies please refer to HERE.
Can I get express shipping?
Express shipping is only available within the continental U.S. Express shipping orders must be placed Monday - Friday (excluding holidays) and will arrive within 3 business days. Express shipping is via USPS Priority Express and costs $20.66 USD per order.
How long will my order take to arrive?
For U.S. addresses, products arrive within 1-3 business days after leaving the warehouse. If you need the belt for an event, we suggest you place your order at least 4 business days in advance.
For International Orders, shipping time is often unpredictable. We can make no guarantees as to the actual ship date.
I haven't received my package. What should I do?
First, as the package is delivered by your local postal carrier, it might have been placed in the wrong mailbox. If you cannot find it, please contact us through our email or call us. We will be more than happy to help you!