All Factory Seconds products are sold "as-is".
Factory Seconds are only eligible for returns or
exchanges if there is a mechanical defect and the product is not functioning properly.
We are happy to assess return eligibility case-by-case within 45 days of original purchase.
Overall experience just USING the item? Every bit as good, easy, and convenient as was ordering the item or as dealing with the folks there. No problems at all. Reasonable prices, efficient staff, and excellent, quality products. As I said in the title - I'll never have to look for a Watch again. I've found the only place I need to know!