It's not easy Wed, Apr 15, 2015
"Wowing your customers is a powerful tool, but when it’s done right, it should also hurt a little. Why? Because providing an above and beyond, truly memorable customer-service experience actually involves going out of your way for people. It’s not easy, or else everyone would do it."
This is from an article on http://www.entrepreneur.com/ describing why wowing guests is not always easy, but also pointing out that without guests, a company does not exist. Furthermore, this articles mentions the importance of exercising discretion to go above and beyond when dealing with guests. This is another aspect that helps set SlideBelts apart from other companies. We are willing to go above and beyond! The ironic part, as this article mentions, is that even though we know how much effort and execution goes into great guest service, our guests must "...never sense that effort."