Our Reply Fri, Apr 10, 2015
We did a awesome job in March regarding our first reply time to guest service tickets! According to Zendesk, our "...first reply time is 5.1 hours shorter..." than other retail businesses. "This is better than 65.7% of other Zendesk customers."
As you are aware of, timely responses that help resolve issues are extremely valuable to SlideBelts' continued success. Thank you everyone for ensuring we keep improving in our responses to guest service tickets!
Now check out what Stephen had to say.