We made the Inc. 5000 list... AGAIN! Check out our ranking here

We made the Inc. 5000 list... AGAIN!
Check out our ranking here

Brian Soell

Beyond the numbers

“...you can’t put a number on what it means to create a personal connection to the consumer.” -  Marc Lore (founder of Diapers.com & Jet.com)

 

What’s your favorite “WOW” moment you have experienced at SlideBelts where you really impressed a guest?

 

Of course analytics, stats, figures, etc. are all important data to our company, however the human factor cannot be overlooked. Speaking with a SlideBelts team member, handwritten thank you messages, using positive personal language and a warm tone in communications to guests, actively responding to reviews, all of these are just a few of the personal touches we execute on a daily basis. Thank you for executing on these areas that establish personal connections!    

 

I realize that guest service can be challenging at times, especially when dealing with a negative or a hostile guest. It's unpleasant to say the least! The next time you encounter a negative situation with a guest, try this small tweak; Stand up with good posture and Smile while speaking.

 

Be great today and enjoy your Thursday!

 

  • Brig Founder & CEO
  • Michelle President and Creative Director
  • Navi Senior Administrative Officer
  • Rick Chief Operations Officer
  • Matt Logistics Manager
  • Mark Product and Guest
    Service Specialist
  • Rylee Product and Guest
    Service Specialist
  • Brian PPC & SEO Manager
  • Kelly Product and Guest
    Service Specialist
  • Hauson Product Manager
  • Jeff Wholesale Brand Manager
  • Marc Sales Manager
  • Cassidy Marketing Communications
    Manager
  • Andrew Graphic Designer
  • Kevin Product and Guest
    Service Specialist
  • Theo Operations Manager