Beyond the numbers Wed, Mar 04, 2015
“...you can’t put a number on what it means to create a personal connection to the consumer.” - Marc Lore (founder of Diapers.com & Jet.com)
What’s your favorite “WOW” moment you have experienced at SlideBelts where you really impressed a guest?
Of course analytics, stats, figures, etc. are all important data to our company, however the human factor cannot be overlooked. Speaking with a SlideBelts team member, handwritten thank you messages, using positive personal language and a warm tone in communications to guests, actively responding to reviews, all of these are just a few of the personal touches we execute on a daily basis. Thank you for executing on these areas that establish personal connections!
I realize that guest service can be challenging at times, especially when dealing with a negative or a hostile guest. It's unpleasant to say the least! The next time you encounter a negative situation with a guest, try this small tweak; Stand up with good posture and Smile while speaking.
Be great today and enjoy your Thursday!